Orkora Back to home
These policies reflect the platform as it operates today. We may update them as the platform evolves; material changes will be announced at least 30 days in advance. Last updated 26 October 2026. Questions? hello@orkora.events

Refund Policy

Version: 2.1 Effective date: 26 October 2026

This Policy is issued by Orkora Technologies Limited, a company registered in Nigeria (RC 9697234), and applies to tickets sold on orkora.events.

1. Who Decides Refunds

Tickets are sold by the event organiser, so the organiser decides whether a refund is due, under the refund terms published on the event page. If an organiser has published no refund terms, refunds are at the organiser's discretion. Orkora does not set refund rules for events.

2. How to Ask for a Refund

Contact the organiser of the event. If you cannot reach them after 5 business days, email hello@orkora.events with your order number and we will try to help, but the decision remains the organiser's.

3. How a Refund Is Paid

The organiser issues the refund from the Orkora dashboard. The money goes back to the payment method you used, through the same payment provider. When the refund is complete, your ticket is cancelled and you receive a confirmation email.

Refunds are for the full order. A partial refund has to be arranged directly between you and the organiser.

4. Platform Fee on Refunds

When an order is refunded in full through Orkora, Orkora returns its platform fee. If the fee was added to your ticket price, you get it back as part of your refund. Payment providers may or may not return their own processing fees.

5. Refund Timing

Once a refund is issued, it usually reaches your account within 1 to 14 business days, depending on your bank and payment method. This timing is set by the payment provider and your bank.

6. Chargebacks

Please contact the organiser before asking your bank to reverse a payment. A chargeback is handled by the payment provider under its own rules.

7. Disputes

A disagreement about whether a refund is owed is between you and the organiser. Orkora can share the order history to help, but is not a party to the dispute. You may also contact your payment provider or a consumer protection authority, such as the Federal Competition and Consumer Protection Commission in Nigeria.

8. Contact