Organizer Agreement

This Organizer Agreement is between you (the Organiser) and Orkora Technologies Limited ("Orkora"), a registered Nigerian company (RC 9697234) and a wholly-owned subsidiary of VoltAfrica Technologies Limited. It supplements the Orkora Terms of Service. If there is any conflict between this Agreement and the Terms, this Agreement controls for matters relating to your organisation, your events, and your relationship with attendees.

1. Who you are

You ("Organiser", "you") create an Orkora Organisation, set it up with payment provider connections, and use the platform to sell tickets, register attendees, run events, and collect data about attendance. You confirm that:

You are authorised to enter into binding contracts on behalf of the legal entity hosting the event.
The contact, billing, and bank-account details you give us are accurate, current, and belong to your entity.
You comply with any licensing, permitting, or regulatory requirement applicable to the events you host.

For higher-value organisers, once your settled volume exceeds the equivalent of US$5,000 in any rolling 30-day window, Orkora may request additional verification documents (proof of address, beneficial-ownership filing, bank-account ownership). This is in addition to whatever verification your payment provider runs at onboarding.

2. Your account and your team

You may invite team members to your Organisation with one of these roles:

Owner — full administrative control, can add or remove other owners.
Admin — manage events, tickets, payments, refunds, campaigns, billing.
Organiser — read-write on event content, registrations, attendees, sessions.
Staff — read-only plus check-in scanning rights.
Vendor — read-only on assigned events.

You are responsible for the actions of every member of your Organisation. Revoke access promptly when a team member leaves.

3. Platform fees

During Orkora's private beta, no platform fee is charged on ticket sales. Payment-provider processing fees still apply and are deducted at settlement by the provider. Orkora will give you at least 60 days written notice before introducing any platform fee. Events created before a fee announcement keep their original fee structure until the event ends.

4. Payments

Funds from paid tickets settle to your connected payment account at the provider you have configured for the buyer's currency. Orkora does not hold customer funds and is not a payment processor. You are solely responsible for:

Connecting and maintaining the payment provider account.
Complying with the payment provider's terms of service.
Tax obligations on revenue earned through ticket sales.
Issuing invoices or VAT documents required in your jurisdiction.

5. Refunds

You are responsible for publishing your own refund terms on each event page before selling tickets. The platform-level refund mechanics are described in /legal/refunds. You agree to:

Process eligible refund requests within 5 business days of receiving the request.
Use the dashboard refund flow (which voids the ticket QR) rather than refunding through the payment provider's dashboard out of band.
Reply within 5 business days to a refund dispute escalated by an attendee to Orkora.

6. Content and conduct

You agree not to host events that are illegal in the jurisdiction where the event takes place. You agree not to publish content on the event page that is defamatory, infringing, deceptive, or that incites violence, hatred, or discrimination.

Orkora maintains an abuse-takedown process:

Acknowledge receipt of a complaint within 1 business day.
Complete review within 3 business days.
Suspend or take down the offending event or content if the complaint is substantiated.

If we suspend or take down your event we will tell you why, give you an opportunity to respond, and (where the event continues to be live) preserve attendee data and refund obligations.

7. Data protection

For the personal data your attendees give us when registering for your event:

You are the controller. You decide why the data is collected, what it is used for, and how long it is kept.
Orkora is the processor. We process the data on your written instructions (those instructions are encoded in your dashboard configuration, in the Privacy Policy, and in this Agreement).

You agree to:

Provide attendees with a privacy notice that meets the standard of the data-protection law applicable to your event (NDPR, GDPR, UK GDPR, or the equivalent).
Honour data-subject rights requests from your attendees within the period required by applicable law.
Notify Orkora at dpo@orkora.events within 24 hours if you become aware of a data breach affecting attendee data, and cooperate with our investigation.

Orkora will:

Process attendance data only on your behalf for the purpose of operating the event on the platform.
Maintain the sub-processor list in the Privacy Policy and give you 30 days' notice before changing it.
Notify you within 72 hours if Orkora becomes aware of a breach affecting your attendees' data.

8. Confidentiality

Each party will keep confidential any non-public information shared by the other in the course of the relationship. This does not apply to: information that becomes publicly known through no fault of the receiving party, information already known to the receiving party before disclosure, or information disclosed pursuant to a legal obligation.

9. Term and termination

This Agreement starts when you create your Organisation and continues until either party terminates with 30 days' written notice. Either party may terminate immediately for material breach if the breach is not cured within 14 days of written notice.

On termination:

Your access to the dashboard ends.
Live events continue to be honoured to existing attendees through their scheduled end date.
Attendee data is preserved per the retention schedule in the Privacy Policy.
Outstanding refund obligations to attendees survive termination.

10. Chargebacks and risk

You acknowledge that excessive chargebacks pose a risk to Orkora's payment-provider relationships. If your chargeback rate exceeds 1% of net transactions over any rolling 30-day window (the Visa and Mastercard "Excessive Chargeback Threshold"), Orkora may:

Require additional KYC or business documentation.
Hold a percentage of settled funds as a chargeback reserve for up to 180 days.
Suspend payment processing on your Organisation.
Terminate this Agreement for cause.

We will give you written notice and a reasonable opportunity to remediate before taking any of these steps, unless the chargeback rate or the underlying conduct is so severe that we must act immediately to protect the platform.

11. Marketing communications by Organisers

You may use Orkora's campaigns module to send email to your registered attendees about the event they registered for. You may not use it to send unsolicited marketing for other events or third-party offers unless the attendee opted in to that marketing at the time of registration.

Every campaign sent from Orkora includes a one-click unsubscribe link. If a recipient unsubscribes, they go into your Organisation's suppression list and Orkora will refuse to send further campaigns to them on your behalf. You are not permitted to circumvent this suppression by re-importing the email through another channel.

You agree to comply with the marketing-communications law in the jurisdiction of your attendees (CAN-SPAM in the US, CASL in Canada, GDPR Art. 13 plus PECR in the EU and UK, NDPR plus the NCC SMS guidelines in Nigeria).

12. Branding

You retain ownership of your brand assets you upload. You grant Orkora a non-exclusive licence to display your logo, name, and event images on the platform for the purpose of operating your events.

Orkora may, with your permission, list your Organisation or event on a public customer page. We will ask before doing so.

13. Indemnity

You agree to indemnify and hold harmless Orkora against any claim, loss, damage, or expense arising from:

An event you host, including injury to attendees, refusal of entry, or non-delivery of promised content.
Content you publish on the platform.
Your breach of this Agreement or the Orkora Terms of Service.
Your processing of attendee personal data outside the controller-processor framing in Section 7.

14. Limitation of liability

Orkora's total aggregate liability to you under this Agreement is subject to the cap in the Orkora Terms of Service. Nothing in this Agreement limits liability that cannot be excluded under applicable law.

15. Notices

To Orkora: hello@orkora.events for operational matters, legal@orkora.events for legal notices.
To you: the contact email on the Organisation's billing record.

16. Governing law and venue

This Agreement is governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, with the equity-and-injunction carve-out described in the Terms of Service.